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Product Support Representative

General Information

Ref #:

20220030641

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Weston - Florida - United States

Description & Qualifications

Description

We are seeking a customer focused UKG Learning Product Support Representative to provide front-line support to external customers. Qualified candidates will have excellent communication skills and will be responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity. You will be part of a team that plays a key role in supporting our award winning Human Resources, Learning solution. You will be providing in-depth analysis and timely resolutions/workarounds for client issues. The ideal candidate should have experience with learning management software and content management systems. The UKG Learning Representative role requires sharp analysis, problem determination, and troubleshooting skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly-motivated to provide excellent customer service.

• Detect, identify, reproduce, document and troubleshoot or escalate technical issues encountered by our customers and follow-up accordingly
• Proactively maintain and update customers’ information in internal tools
• Liaise with internal teams to ensure notification/action and resolution of client issues
• Actively take on additional responsibilities to improve our internal processes
• Contribute to the continuous improvement of our products
• Be in direct contact with our customers on a daily basis and work closely with other Product Support team members, but also Customer Success and Product/Development teams

Qualifications

• Minimum of 1 years’ experience in a Customer Support environment
• Minimum of 1 years work experience in a content management training environment
• Prior experience following or developing defined staffing and retention programs, its policies and activities in support of company business objectives
• Knowledge of ATS systems
• Knowledge of Microsoft Window Operating Systems/Applications and Microsoft
• SQL Server preferred
• Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
• Possess the confidence to work autonomously and in a team environment
• Be self-motivated and demonstrate initiative to resolve complex issues
• Bachelor’s Degree: Business Admin, Computer Science, or Human Resources preferred OR equivalent experience
• Professional Human Resources (PHR) is a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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