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Product Support Representative

General Information

Ref #:

20230031344

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Santa Ana - California - United States, St. Louis - Missouri - United States, Weston - Florida - United States

Description & Qualifications

Description

Ultimate Kronos Group is seeking individuals who have a passion for providing world-class customer service. In this Product Support role, you will provide front-line support to our external customers through incoming calls and cases supporting our Recruiting, Onboarding, and Performance Management products. You will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

Primary/Essential Duties and Key Responsibilities:
• Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
• Troubleshoot product issues from our clients and partners
• Professionally communicate with clients at management level and above both verbally and through written communication
• Accurately document and manage workload in a Customer Relationship Management system (CRM)
• Be a contributing member of a team that is agile and able to support various business needs
• Ability to quickly learn and master specific areas of the business and tasks as determined by business needs and function
• Shift for this role will be 8:30AM to 5:30PM PST

Qualifications

Qualifications:
• Minimum of 2 years' experience in a customer support and/or technical support environment preferred
• Excellent verbal and written communication skills
• Domain knowledge of Microsoft Word, Microsoft Excel, Outlook, and Customer Relationship Management systems (CRMs) preferred
• Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
• Possess the confidence to work autonomously and in a team environment
• Be self-motivated and demonstrate initiative to resolve complex issues
• Be accountable and metric-driven

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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