Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

About the Role:
As a Product Support Representative, you'll be responsible for delivering top-notch support on UKG’s custom flat file integrations. We highly value outstanding customer service skills that promote customer satisfaction and retention. In this role, you'll focus on providing end-user support for Custom Integrations

Duties and Responsibilities:
• Offer comprehensive support for assigned cases, including outbound communications and support tickets.
• Utilize your knowledge and experience to efficiently resolve challenging problems submitted by end-users, leveraging your technical and problem-solving abilities.
• Provide timely, accurate, and complete responses to customer inquiries.
• Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers
• Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to provide accurate solutions to internal support Representatives
• Participation in on-call rotations is required to provide occasional after-hours support

Qualifications

About you:
Basic Qualifications:
• 2+ years hands-on experience in customer and/or technical support environment
• Bachelor's Degree (If degreed, Computer Science, Information Systems or Business preferred) or equivalent work experience

Preferred Qualifications:
• Human Capital Management experience
• Excellent Time Management and Problem solving skills
• Strong verbal and written communication skills
• Understanding of Salesforce
• Knowledge of Transact SQL (T-SQL)
• MIS and/or technical certifications

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.