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Product Support Specialist

General Information

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Job Type:

Regular-Full Time


Bracknell - Bracknell Forest - United Kingdom, Paris - Paris - France

Description & Qualifications


UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service whilst troubleshooting complex customer issues providing in-depth analysis and expedient resolutions.

• Put the customer in the fore front of everything you do driving world class Customer Satisfaction
• Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI’s
• Develop in-depth product knowledge on UKG’s HR and Workforce Management products
• Triage and resolve cases expediently utilising best practice troubleshooting skills
• Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication
• Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps .
• Utilise internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering
• Develop a Subject matter expertise in areas of the product enabling you to support/coach others and contribute to the overall team’s readiness
• Improve UKG’s KCS knowledge base by creating, updating, and sharing of articles
• Take on additional responsibilities as and when required


• Excellent analytical and problem-solving skills.
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Fluency in both French and in English is mandatory (oral and written)
• Excellent written, oral communication, listening and telephone skills
• You are a born ‘detective’ and love paying attention to details and putting them together to find the solution
• Proven record of high customer satisfaction and KPI performance
• Experience in supporting SaaS solutions
• Ability to successfully work both independently and as part of a team
• Strong computer skills including Office applications
• Experience working with Case Tracking systems.
• Ability to perform in a fast paced-environment

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

Informations générales

Aperçu de l’entreprise

Ici, à UKG notre devise est « Our purpose is people ». UKG combine la force et l’innovation de Ultimate Software et Kronos, et réunit deux cultures récompensées axées sur les employés. Nos employés constituent un groupe extraordinaire de personnes talentueuses, dynamiques et innovantes qui ne se préoccupent pas uniquement de leur travail. Nous voulons créer une culture avec un sentiment d’appartenance, mais aussi une expérience d’employé qui donne aux employés les moyens d’agir. UKG emploie plus de 13 000 personnes partout dans le monde et est connu pour avoir une culture favorisant un lieu de travail inclusif. Prêt à être inspiré ? Découvrez-en plus sur la page

Égalité d’accès à l’emploi

Ultimate Kronos Group est fier d’être un employeur offrant l’égalité d’accès à l’emploi à tous les candidats dès lors qu’ils répondent aux qualifications demandées et d’être une entreprise attachée à la mixité, la diversité et l’inclusion. Aucun postulant qualifié ne sera écartée en raison de critères tels que la race, la couleur, la religion, le sexe, l'âge, le handicap, l’état matrimonial, la situation familiale, l’orientation sexuelle, la grossesse, les informations génétiques, l’identité de genre, l’expression de genre, l’origine nationale, l’ascendance, la citoyenneté, le statut d’ancien combattant et tout autre statut juridiquement protégé par les textes luttant contre les discriminations, qu’ils soient internationaux, européens, ou nationaux. 

Aménagement pour l’accessibilité en cas de handicap

Pour les personnes en situation de handicap qui auraient besoin d’une assistance supplémentaire à tout moment du processus de candidature et d’entretien, veuillez envoyer un e-mail à l’adresse