Skip to content

Production Manager

General information

Location:

Louisville - Kentucky - USA

Function:

Customer/Technical Support

Ref #:

20210020166

Description & Requirements

Description

The Print Production Manager is responsible for managing all printing production activities with a focus on consistent client experience and improvement processes and technology to create scale for growth. Coordinates print and shipping operations, manages the production staff, ensures printers and sealers are repaired, schedules regular equipment maintenance, order supplies, as well as quality assurance of the operations output.
Responsibilities:
• Schedules printer and sealer fulfillment and shipping for weekly, bi-weekly, semi-monthly and monthly pay statements, live payroll (including tax payments) and vendor checks
• Schedules year end printer testing, as well as resources year end printing, sealing, shipping, supplies, equipment maintenance and other resources
• Gathers print schedules for the next day, identifying any new clients to ensure QA of all new client printing
• Manages the shipping vendors and resolve shipping issues—Beeline, FedEx and UPS, ensuring timely and accurate shipping
• Develops daily staffing plan to meet production need and assesses project/resources requirements
• Oversees daily production plan to ensure daily goals are communicated clearly to team leads and are being met
• Oversees the routine maintenance and repairs of production equipment including working with outside vendors as needed for machine repairs and part purchases
• Works with outside vendors to ensure agreement with procurement is fulfilled in a timely manner and that products and/or services meet quality requirements.
• Leads workflow management to ensure production workload are handled in a consistent manner within established Service Levels
• Monitors and audits quality control standards and creates new standards when needed (added equipment, staff, etc.)
• Analyzes production for efficiency and implement best practices and processes to control costs and keeping abreast of new technologies
• Acts as a point of escalation, responding to issues and escalated customer inquiries in a timely and effective manner

Qualifications

• Bachelor’s degree or equivalent and minimum of 2 years in print and shipping production. Experience supervising production staff.
• Collaborates with various stakeholders to develop and document formal policies, process flows and procedures. Updates documentation with changes in operational procedure when necessary.
• Knowledge and experience working with enterprise printing and sealer equipment in addition to quality systems, standards and process improvement
• Strong computer software skills – Microsoft Office Suite
• Regularly required to stand, sit, walk, carry, communicate and lift to 50 lbs.; this position requires the incumbent to stoop, kneel or crouch. Ability to stand for an 8 hour shift
• This position may require the employee/applicant to drive a motor vehicle and travel on a limited basis. Typically, 8:30am to 5:00pm schedule with some evening and weekends during peak production.
• The noise level in the work environment is usually moderate. Noise level can reach high levels when production is running full capacity.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

Apply