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Program Manager Global Delivery Services

General Information

Ref #:

20220027848

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

Amsterdam - Netherlands - Netherlands, The Netherlands - Netherlands - Remote

Description & Qualifications

Description

Programme Manager

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 15,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

About the role

The Professional Services Project/Program Manager is a critical focal point to customers and internal resources. The PM is expected to manage all project aspects and resources in order to ensure timely, efficient, successful implementations.


The PM will be based in continental Europe and will be focused on managing large programs within this region. It is therefore expected that this professional has broad knowledge and experience in managing HRIS projects within the EMEA region


• The PM will also be responsible for working across multiple geographies, cultures, languages and communicating with internal and external stakeholders.
• The Services & Distribution Project manager should have a working understanding of Industry.
• This Project/Program manager will work strategically with the Sales and Service representatives in each geography to ensure a successful project, profitability, and customer satisfaction.
• Build and maintain relationships with Sales and Service Representatives from different UKG Geographies.
• Assign a wide range of tasks based on skills, experience, language, cultural fit and availability; clearly communicates task priorities, helping personnel adjust workload as needed.
• Understand customers high level business needs and ensure that their designed project plan meets those requirements and the agreed upon Statement of Work
• Leverage and take advantage of earlier customer work to maintain continuity of process and configuration.
• Prepare project plans/schedules, reports and budgets and report to Customer and internal stakeholders
• Track and monitor all deliverables, calendars and meetings as necessary. - Set performance goals for project team or work unit.
• Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
• Collect inputs and prepare weekly and monthly status reports as required for all levels of an organization including Executive Steering Committees.
• Provide personnel with timely, constructive, and actionable feedback that increases individual and team effectiveness.
• Anticipate problems or situations that could affect the team, the project or program or the anticipated business case.
• Manage escalated situations as proactively as possible, involving management as needed.
• Interact frequently with team, management and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
• Develop strong customer relationships as ‘trusted advisor’ at project management, payroll manager, and senior management levels.
• Strong attention to detail as well as ability to function strategically within account; proactively look at ‘big picture’ for project/customer short and long term goals; identify and drive additional revenue opportunities within account.
• Proven ability to manage multiple concurrent projects within customer, tying them all together with strategic vision and focus.

Qualifications

About You

• Proven project management experience.
• Experience managing an implementation team
• Experience managing large software implementation projects in a Software as a Service environment, preferably within the HRIS workspace.
• Experience managing multimillion dollar project budgets.
• Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product/systems.
• Strong experience scheduling, preparing presentations and status reports.
• Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint and Word).
• Strong leadership and consulting skills with the ability to work as part of a project team.
• Ability and willingness to travel up to 50% on a regular basis.
• Flexible work schedule to accommodate working with customers in multiple time zones.
• Workforce management, scheduling, software implementation, consulting, ERP software, Project and Program Management

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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