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Project Operations Associate Manager

General Information

Ref #:

20240038573

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description & Qualifications

Description

Description

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join our Global Service Operations team. The Project Operations Associate Manager will provide oversight to ensure the accuracy and integrity of Service operations including project set-up to project closure with a focus on joint deals. The Project Operations Associate Manager is an integral partner to the Professional Service team and consistently ensures operational excellence and efficiency. This role will manage 3-6 resources.

Job Responsibilities include but are not limited to:
• Manage and develop resources following the UKG leading forward methodology.
• Business driven with focus on growth and leading change to ensure team is following best in class standards.
• Develop department SLA’s and report on metrics against the SLA’s
• Identify potential risks and take proactive action to minimize risk impact.
• Identify areas for process improvement and suggest solutions.
• Escalate critical issues to manager and senior management.
• Partnering with Sales Operations and Business Dev to ensure project success via timely and accurate project setup for complexed sales opportunities
• Act as a liaison to Finance Org on project set up to ensure it falls within rev rec guidelines.
• Participate in internal and external operational planning
• Participate in various committees/projects on behalf of Project Operations
• Provide financial and operational reporting
• Management, and retention of service requests and post live work requests
• Ensure compliance with corporate standards and internal company processes and systems are in place
• Expert with a PSA tool; provide first line PM process execution support
• Provide guidance to Project administrators where needed
• Works in conjunction with senior leadership and utilizing financial data to drive performance improvement
• Researches and resolves complex and/or escalated account related issues
• Responds to senior leadership’s requests and disputes, processing authorized time adjustments within our Business Operation guidelines and timelines


Secondary Responsibilities:
• Lead team meetings and seek team participation.
• Exhibiting cross-functional collaboration with Resource Deployment, Credit & Collections, Order Management, Finance, Technology & Information and Field Enablement.

Qualifications

Qualifications
• 10+ years working in an operations or professional service environment
• Minimum of 3-5 years of related experience in People Management, preferably in a software sales/service organization
• Proven leadership abilities.
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling and writing skills
• A demonstrated ability to work with people in all levels of the organization to ensure cross-team functionality
• Detail oriented; able to identify, prioritize and solve problems effectively
• High self-motivation, responsibility, and emotional flexibility to achieve results
• Able to work in a diverse, global environment
• Must be organized and can multi-task in a fast paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web-based applications

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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