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Project Ops Specialist/Service Ops Specialist

General Information

Ref #:

20220024252

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Description & Qualifications

Description

Project Operations Specialist/Service Operations Specialist

Job Responsibilities include but are not limited to:
• Partnering with Sales Operations and Business Dev to ensure project success via timely and accurate project setup for complex sales opportunities
• Participate in internal and external operational planning
• Participate in various committees on behalf of Project Operations
• Contribute to the preparation of Project Manager’s project budget review meetings; drive communications to other cross-functional teams and project stakeholders, assist with maintaining and monitoring budget requirements. Providing financial and operational reporting
• Creation, management, and retention of change orders
• Ensure compliance with corporate standards and internal company processes and systems are in place
• Expert with a PSA tool; provide first-line PM process execution support
• Provide guidance to Project administrators where needed
• Works in conjunction with senior leadership and utilizing financial data to drive performance improvement
• Researches and resolves complex and/or escalated account related issues
• Responds to senior leadership’s requests and disputes, processing authorized time adjustments within our Business Operation guidelines and timelines

Secondary Responsibilities:
• Participate in team meetings and provide input, be flexible to support different TZ when/where required
• Exhibiting cross-functional collaboration with Resource Deployment, Credit & Collections, Order Management, Finance, Technology & Information, and Field Enablement.

Qualifications

Qualifications
3-6 years post-secondary education required or relevant work experience
3+ years working in operations or professional service environment
Minimum of 3-6 years of related experience, preferably in a software sales/service organization
Excellent communication skills with an emphasis on account support to include strong grammar, spelling, and writing skills, Well-organized and detail-oriented, with excellent follow-up skills; ability to meet/prioritize high-pressure delivery deadlines, ability to work well in a quickly changing work environment focusing on customers

• A demonstrated ability to work with people at all levels of the organization to ensure cross-team functionality
• Detail oriented; able to identify, prioritize and solve problems effectively
• High self-motivation, responsibility, and emotional flexibility to achieve results
• Able to work in a diverse, global environment
• Must be organized and can multi-task in a fast-paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web-based applications
• Availability for limited travel as requested.
•Should demonstrate UKG Values

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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