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SAM Operations Analyst II (Software Asset Management)

General Information

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Job Type:

Regular-Full Time


Noida - India - India

Description & Qualifications


The SAM Operations Analyst position will be responsible for daily processing of tickets, licensing requests and management of the SAM Tools portfolio and will report to the Associate SAM Manager.
You will track, maintain, and coordinate license compliance and requests. You will develop and analyze reports that aid in identifying license entitlements, installations, usage, and shortfalls/overages. You will manage the Discovery and Compliance Tools in UKG in support of the SAM Team.
Primary Duties and Responsibilities

? Daily operations of SAM Tools SODA and JDISC to maintain discovery Data up to date
? Queue Ticket management for SAM Catalog requests in ServiceNOW Portal
? Prepare reports for Licensing status of Software publishers
? Create and maintain documentation on all procedures
? Manage SAM email lists to ensure timely response of general queries
? Supports the SAM team by providing analytical support and expertise
? Work with Managed Service Vendor in Support of SAM Partnership work
? Run appropriate inventory reports with designated SAM tools to Identify savings opportunities through software re-harvesting and license optimization
? Communicate with both technical and non-technical teams
? Provide ad-hoc analysis to aid decision making processes for the overall Procurement and SAM Teams
? Independently works on both tactical activities and large projects including both licensing and process changes with a high level of discretion and independence. Exhibit a sense of ownership for projects delegated by management/leadership, including pushing projects along and responsibility for results.

Skills and Qualifications

? Possess strong quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.
? Excellent Customer Service Skills when dealing with the company’s team members at all levels of the organization. Will also work with the company’s suppliers/vendors and will be required to negotiate without damaging relationships but rather work in a spirit of partnership by utilizing the skills of persuasion and influence.
? Strong written & verbal communication skills with the ability to communicate with both technical and non-technical teams
? Should also have excellent active listening skills.
? Written communication is important since you will need to be able to create professional documents for SAM and internal Teams.
? Should demonstrate the desire to continually be learning and evolving.
? Strong organizational and time management skills, with the ability to manage multiple tasks.
? Must be a results-driven self-starter, who is able to act proactively in a dynamic environment.


? Bachelor’s in Business, Information Systems/Technology preferred or equivalent work experience in SAM Field
? Experienced use of ITAM tools to maintain Licensing and Compliance within a company
? Working knowledge of ITSM systems primarily ServiceNOW
? Expert Skills with Office Tools (PowerPoint, Word, Excel)
? Knowledge of Microsoft Teams and SharePoint
? Ability to conform to shifting priorities in strategies, product and licensing demands and purchasing timelines through analytical capabilities.
? Knowledge of Software Asset Management principals / practices a plus
? Great familiarity with product use rights for publishers such as Oracle, Microsoft, Adobe, IBM, VMware etc. a plus
? Work with PowerBI / Grafana Dashboard and reporting tools a plus

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email