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Salesforce Devops Engineer

General information

Location:

Noida - India - India

Function:

Information Technology

Ref #:

20220022154

Description & Requirements

Description

The Salesforce Devops Engineer and administrator will be responsible for the administration and support our IT Salesforce team, automation of Enterprise Systems releases with the focus on Devops CI/CD with having a minimum 3 to 5 years of work experience. A self-motivated individual with a lot of energy and drive to resolve IT and business applications problems and bring improvements while working along with the team of and developers, and database administrators and various other stakeholders to support operations and projects. Strong willingness to learn newer and diverse technologies. Ability to work on complex, critical IT platform and integrations. A good team player and having good analytical skills. Ability to work independently in shifts in a 24X7 operations and Projects

Qualifications

Responsibilities:
• Administer and manage Salesforce.com Platforms for all production/non prod environments
• Work on operational tasks and projects for enhancement of the IT platform
• Independently perform problem determination and resolution in the production environment and provides production support as needed both during and after normal business hours.
• Develop technical architectural understanding of existing and evolving IT landscape
• Process adherence of existing process meet agreed SLA/OLA’s
• Document projects, enhancements, issues, and processes as they evolve and improve
• Troubleshoot and tune existing applications and platforms proactively to maintain high service level standards.
• Develops and maintains effective relationships through effective and timely communication.
• Promote deployments from lower to higher environments Production/QA/UAT environments on pre-define schedule after CAB approval
• Support post refresh deployment tasks (DEV/QA/UAT) from production environment
• Develop solutions for continuously monitoring and alerting around uptime and performance.
• Monitor metrics and identify ways to improve
• Willingness and ability to cross train self and pick up diverse technologies
• Evangelize the usage of automation tools/processes
• React quickly to feedback to continuously improve the processes.
• Research new technologies that will improve efficiency and effectiveness of the existing processes
• Participate project design/plan meeting to communicate operational requirements and development forecasts.
• Foster collaboration with stakeholders, train/support to other team members with support process
• Analyze the current technology and develop plans and processes for improvement and future growth
• Perform routine maintenance to ensure production environment runs smoothly
• Recommends performance enhancements by performing gap analysis and providing viable alternative solutions
• Demonstrate ‘customer first’ mindset to ensure delivery of quality service to stakeholders
• Willingness to work in shifts and provide offshours support in 24X7 IT operations
Qualifications:
• Solid understanding of and detailed experience with Salesforce.com architecture
• Daily administration and support of SFDC including but not limited to managing multiple user management setup, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules and validations.
• Knowledge of user management setup, profiles and roles, customization of objects, fields, record types, page layouts, workflow rules and validations.
• Knowledge in Sales, Service, and community Cloud
• Working on data management with large volume of data with Tools like Data Loader
• Hands-on experience on development and version control tools Visual studio code, Git, Salesforce CLI and Workbench
• Strong DevOps focus and experience building and deployment with technologies such as github, Jenkins
• Experience on administration of source code version control like git, branching and labelling using tools like Jenkins etc
• Providing support on Salesforce.com support requests
• Experience in database tools like MS SQL Server or Oracle SQL Developer
• Work on deployment activities prod/uat deployments, release mgmt.
• Perform manual deployment steps in prod/UAT configuration changes, etc.
• Perform SF sandbox creation refresh etc.
• Keep a check on Salesforce instance health check including release updates/Infra activities/managed package installation etc
• Creating DevOps scripts integrating Jenkins, BitBucket and other DevOps related technologies
• Working with Salesforce Developers and Automation Test Engineers to implement complete CI/CD pipelines
• Evangelize the maturing governance of CI/CD pipelines with teams and digest feedback for further efficiency
• Improving processes by delivering guidelines and automation for all Salesforce teams globally
• Ensure all Salesforce updates seamlessly move from development through staging to production.
• Manage Salesforce platform production deployments working in an agile methodology environment
• Act on the evaluation of new technologies to solve problems as needed and play a forward-thinking role in test and deploy service design.
• Automate and streamline our operations and processes to achieve high availability of environments and applications.
• Proactively investigate and propose improvements on the ongoing activities and processes.
• Will lead, advocate, and enforce solid CIBTD (Continuous Integration, Build, Test & Deployment) best practices within our Salesforce environment.
• Technical oversight of any one automated CI tool. Will carefully plan environment refreshes, their schedules and data masking after refreshes.
• Good technical knowledge in CI/ CD and release management tools like Jenkins, Git, Jira, BitBucket, AWS and Heroku.
• Guide DevOps teams to establish enterprise-wide DevOps strategies
• Environment Release Lifecycle
Preferred Qualification
1. Certified Salesforce Administrator, Certified Devops Engineer
Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at https://www.ukg.com/

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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