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Security Technician III

General Information

Ref #:

20220029645

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Weston - Florida - United States

Description & Qualifications

Description

As a Security Technician III, reporting into the Security Engagement and Relations Team, your goal is to help customers and internal employees with both security issues related to the UKG Pro product and general IT Security issues. Working from a case queue, you will proactively reach out to customers and internal employees to raise their awareness to security related events, feature, and configurations. Additionally, you will react to customer and employee Security questions and observations related to the use of our products and daily operations.

• Resolve customer cases in a high-volume environment
• Quickly service customers by assisting them with security configurations within UKG's product line
• Work with customers to define their needs and explain to them how they can maximize their security settings
• Help customers understand audit data and historical access to their systems (authorized and unauthorized)
• Walk customers through difficult conversations using pre-approved department talk tracks
• Troubleshoot security features and configurations that are not working properly for UKG's customers

Qualifications

• Working knowledge of Security IT concepts related to networking, data centers, and software configurations
• 3 years of IT technical support related to networking or software configurations
• Experience managing multiple, high-priority issues
• Experience supporting customers and/or end users in an IT technical position
• Ability to work a rotating shift to include scheduled after-hours support and on-call rotations

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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