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Description

About the Team:

As a Sr. Business Systems Analyst - Oracle CPQ, you will be a key member of the IT Global Delivery Team, and play a pivotal role in supporting Oracle CPQ and related applications, troubleshooting issues, and implementing enhancements. You will build and nurture relationships with stakeholders, analyze business requirements, and employ various techniques to document functional needs. The role involves designing solutions in line with best practices, collaborating with cross-functional teams, and ensuring successful project execution. This analyst also contributes to testing efforts and works closely with technical leads and developers to meet business requirements effectively.

About the Role:

• Support existing Oracle CPQ (and related applications), working on production support, trouble-shooting issues, and implementing enhancements. Contribute to large strategic projects and/or new solutions in the IT Global Delivery space.
• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities.
• Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.
• Design and implement solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.
• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions.
• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed
• Support Project Managers planning, execution and management of project deliverables and risks.
• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.

Qualifications

About You:

Basic Qualifications:
• Minimum of 3 years of experience in business systems analysis
• 2+ years of Quote-to-Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.
• 2+ years of Salesforce.com experience including Salesforce CPQ
• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

Preferred Qualifications:
• Salesforce Administrator certification preferred
• Strong organizational and analytical skills with attention to detail
• Excellent written and verbal skills
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Familiarity with any of the following applications is a plus: Oracle CPQ, Conga, DocuSign, Microsoft Dynamics 365, Oracle EBS
• Salesforce Advanced Administrator certification is a plus
• Experience with ServiceNow or a similar ITSM tool is a plus

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.