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Senior Business Systems Analyst - CPQ

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Alpharetta - Georgia - United States, Branchburg - New Jersey - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


About the Team:

As a Sr. Business Systems Analyst - Oracle CPQ, you will be a key member of the IT Global Delivery Team, and play a pivotal role in supporting Oracle CPQ and related applications, troubleshooting issues, and implementing enhancements. You will build and nurture relationships with stakeholders, analyze business requirements, and employ various techniques to document functional needs. The role involves designing solutions in line with best practices, collaborating with cross-functional teams, and ensuring successful project execution. This analyst also contributes to testing efforts and works closely with technical leads and developers to meet business requirements effectively.

About the Role:

• Support existing Oracle CPQ (and related applications), working on production support, trouble-shooting issues, and implementing enhancements. Contribute to large strategic projects and/or new solutions in the IT Global Delivery space.
• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities.
• Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.
• Design and implement solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.
• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions.
• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed
• Support Project Managers planning, execution and management of project deliverables and risks.
• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.


About You:

Basic Qualifications:
• Minimum of 3 years of experience in business systems analysis
• 2+ years of Quote-to-Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.
• 2+ years of experience including Salesforce CPQ
• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

Preferred Qualifications:
• Salesforce Administrator certification preferred
• Strong organizational and analytical skills with attention to detail
• Excellent written and verbal skills
• Ability to accept and manage changing priorities and address issues quickly and professionally
• Familiarity with any of the following applications is a plus: Oracle CPQ, Conga, DocuSign, Microsoft Dynamics 365, Oracle EBS
• Salesforce Advanced Administrator certification is a plus
• Experience with ServiceNow or a similar ITSM tool is a plus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email