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Senior Cloud Engineer

General information


Lowell - Massachusetts - USA


Software & Product Development

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Description & Requirements


Seasoned, experienced professional with a complete understanding and wide application of principle, theories, and concepts in the field of Cloud Engineering. Applies a full understanding of area of specialization to resolve a wide range of issues in creative ways. General knowledge of other related disciplines, business unit function and cross group dependencies/relationships. This job is the fully qualified career-oriented position. Develops solutions to a variety of significantly complex problems where analysis of data requires evaluation of identifiable factors. Exercise’s authority and judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Has a broad knowledge of a variety of alternatives and their impact on the business unit. Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule and priorities. Plans and organizes project assignments and maintains project schedules. Works under general direction regarding the direction and progress of projects and special assignments. Independently determines and develops approach to solutions. Interprets, executes and recommends modifications to company policies. Assists in establishing departmental policies and procedures. Work is reviewed upon completion for adequacy in meeting objectives. Contributes to the completion of specific programs and projects. Failure to obtain results or erroneous decisions or recommendations would typically result in serious program delays and considerable expenditure of resources.

The duties of a Senior Cloud Engineer will be to support and maintain various Cloud Infrastructure Technology Tools in our hosted and public Cloud production/DR environments. He/she will be the subject matter expert for specific tool(s) or monitoring solution(s). Will be responsible for testing, verifying and implementing upgrades, patches and implementations. He/She will also partner with the other service and/or service functions to investigate and/or improve monitoring solutions. May mentor one or more tools team members or provide training to other cross functional teams as required. May motivate, develop, and manage performance of individuals and teams while on shift. May be assigned to produces regular and ad-hoc management reports in a timely manner.

• Managing and configuring cloud solution tools ranging from logging, monitoring, and password management
• Provide support all pre-defined supported cloud tools
• Assist users of these tools in development of workplace efficiency and process flow development
• Support and work within the ITIL support structure for Change, Problem and Capacity management
• Collaborate closely with other support teams to provide quality of service to the customer both internal and external
• Documentation in the form of basic How to documents, designs documentation, performance reporting as well as operational procedures


• Bachelor’s degree preferred
• 5+ years of experience with cloud-based support tools required or 5+ years direct Tool’s engineering and support experience
• Two years hosting, cloud hosting, or SaaS experience required
• Fundamental understanding and direct hands-on experience with major cloud-based tools
• Cloud Security and event logging and reporting- For example: SecureWorks, Splunk, etc
• Cloud Solutions Monitoring- For example: Solar Winds, CA Nimsoft, Splunk, and Microsoft SCOM
• Cloud Password Management- For example: CyberArk, BeyondTrust, etc
• Solid Basic Understanding of cloud-based network functionality and operations
• Solid Basic Understanding of cloud-based platform solution, functionality and operations
• Understanding and experience with Support and Service Desk applications
• Solid verbal and written communication skills
• ITIL experience or certification in the following areas is a strong plus: ITIL foundations V3, Change management, Problem management, Capacity Management

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.