Description

About the Team
The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.

About the Role
We are seeking a highly motivated Sr. Global Insights Program Manager to join our team. In this role, you will be an integral part of a dynamic team tasked with managing internal and external product feedback loops to deliver key insights and recommendations informed by qualitative and quantitative research to drive better business outcomes and experiences. You will also establish and maintain a partnership with our Global Services organization to ensure EPIC and Global Services are in lock step with each other to drive mutually shared outcomes.

Responsibilities
• Be a leader, an influencer, a change agent, a problem solver and a connector of dots
• Manage cross functional product feedback loops to inform Product Management, Global Services, Marketing and Sales
• Oversee the collection and analysis of product feedback from various cross-functional teams. Leverage data analysis to identify patterns, trends, and actionable insights, and provide recommendations
• Effectively manage stakeholder communication, distilling complex feedback into actionable insights and presenting these insights in a clear and concise manner.
• Monitor and report feedback metrics and use this data to track progress and identify areas for improvement.
• Continuously improve the product feedback loops, identifying and implementing standards and best practices

Qualifications

Basic Qualifications
• 3+ years of experience in product management, product feedback loops, professional services or support, or equivalent role, preferably in an enterprise SaaS environment
• 2+ years of experience with customer feedback, survey design, facilitating in-depth interviews, focus groups, and/or retrospective sessions; leveraging data analysis; and reporting persuasive and compelling findings
• Strong program management skills, with the ability to lead complex, global programs
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders to achieve common goals

Preferred Qualifications
• Experience with UKG Product Suites, or with HCM Solutions preferred
• Familiarity with data analysis tools and techniques, and able to present complex data in a clear and concise manner
• Ability to confidently pivot the discussion in pursuit of actionable and relevant insights that are informed by a deep understanding of the business and its priorities 
• Leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes
• Experience with Enterprise office collaboration, product management and program/project management tools is a plus (Microsoft 365, Aha!, Jira, Smartsheet)
• Familiarity with Agile development methodologies
• Able to perform in a hybrid-office role, requiring three or more days per week in the office


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Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

EEO Statement

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.