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Senior Implementation Representative

General Information

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Job Type:

Regular-Full Time


Arizona - Arizona - Remote, California - California - Remote, Florida - Florida - Remote, Georgia - Georgia - Remote, Illinois - Illinois - Remote, Indiana - Indiana - Remote, Massachusetts - Massachusetts - Remote, Missouri - Missouri - Remote, New Jersey - New Jersey - Remote, Texas - Texas - Remote

Description & Qualifications


Job Summary:

UKG is seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Rep Primary is the project contact who completes tasks and coordinates with the other internal partners implementing the customer.

Duties and Responsibilities:

Coordinates the tax, garnishment and employee pay implementation deliverables through the life of the project

Manages projects that range from medium to high complexity and handles escalations of the same level

Addresses specific implementation tasks such as bank setup and testing, garnishment testing and the collection of customer authorization documentation and sign offs

Communicates effectively with customers, internal business partners and third parties to ensure all activities for the PS implementation are completed in conjunction with the other UKG products and services to meet target dates

Utilize Payment Services implementation methodology, coordinates all aspects of the Payment Services launch assignments and ensures compliant customer setup prior to activation

Develops a positive relationship with each customer and partners to resolve concerns in a timely manner

Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment

Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments

Mentors and trains new hires

Communicates potential consequences and holds customers accountable

Prepares customers for their responsibilities once they are live and transitioned to Customer Support

Participate in initiatives to improve PS Launch processes and rollout new technology internally and to Customers

Update project status daily to keep all tracking tools current for leadership visibility

Work on stretch assignments and other duties as assigned


Required Qualifications:

Highly collaborative skill

Strong problem-solving skills

Self-starter with moderate oversight by management

Excellent oral and written communication skills

Excellent customer service skills

Ability to exercise judgment within broadly defined practices in selecting methods and techniques for obtaining solutions

Proficient with Microsoft Office applications

Bachelor’s degree and/or equivalent levels of skill, knowledge and work experience

Ability to troubleshoot for challenging problems with tools and software team uses regularly

2-3 years’ USA payroll and multi-state and local tax filing experience

Preferred Qualifications:

Service implementation experience a plus

Experience working directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint

Process/operational excellence experience a plus

Experience with a Project Management Office (PMO) environment that utilizes scheduling to monitor progress

Certified Payroll Professional (CPP) designation is preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email