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Senior Knowledge Engineer

General Information

Ref #:

20220027258

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

The Senior Knowledge Engineer for structured authoring / DITA will be the UKG champion for the practice and will be accountable for its success and related business benefits
Responsibilities
• Understand, educate, evangelize, and communicate updates on structured authoring and DITA to ensure user satisfaction and efficiency, including scalable content reuse and content localization
• Train and provide support to users on processes for structured authoring, DITA, content organization, and metadata tagging
• Communicate complex concepts clearly and persuasively to non-technical audiences
• Collaborate with Content and Community Solutions technical experts when warranted, including troubleshooting steps taken to resolve user and system issues
• Collaborate with users and Content and Community Solutions technical experts to create and design component-based content models using DITA
• Support the localization of content, including processes for accessing base content and uploading new content into the CCMS and WCMS
• Drive continuous improvement of content development processes to ensure content production, review, and maintenance are highest quality possible
• Work cross-functionally to ensure alignment with enterprise product taxonomy for content
• Identify content gaps and opportunities and make improvement recommendations
• Analyze and report on content quality, usage, and business benefits
• Work with related tech vendors to stay abreast of new features and advocate for improved functionality and features

Qualifications

• Bachelor's degree in Communications, Technology, a related field, or equivalent experience
• Expertise in content design and development using DITA, ideally in a large enterprise environment, preferably B2B
• Experience with Component Content Management Systems (CCMS), such as Heretto
• Experience with Content Management Systems (CMS) such as Ingeniux
• Experience with version control software such as GitHub
• Familiarity with CSS, xPath, and xslt
• Familiarity with learning industry standards (eg., SCORM, xAPI, LTI, etc.)
• Demonstrated experience translating complex information into clear, easy-to-understand experiences
• Ability to guide content design for impactful information experiences
• Familiarity with user-centered design principles
• Strong communication, presentation, interpersonal, and analytical skills
• Basic technical knowledge of HTML, CSS, and online publishing
• Knowledge of SEO and web traffic metrics

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to UKGcareers@ukg.com 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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