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Senior Manager, Integration

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20210018461

Description & Requirements

Description

The Senior Manager, Integration Technical Consulting is responsible for all integration work and the resources assigned to that work. This role is responsible for planning, managing and successfully leading a team of consultants in integrating data for our new and existing customers. This manager works closely with other UKG managers, team leads, and team members to identify and communicate deliverables and timeline requirements. The manager is responsible for driving the completion of customer project requests on schedule, resolving, or escalating any issues or risks. This manager is responsible for driving improvements to tools and processes to help ensure accuracy, efficiency, and optimal throughput on integrations. This position will manage projects and ensure SLA requirements are met. In addition, the Senior Manager will directly manage other people managers, drive key department-wide initiatives, provide coaching to newer managers, and be the delegate/back-up for the director as needed.

• Management of a team consisting of Technical Consultants, Business Analysts,
Quality Analyst, Team Leads and/or other people managers
• Provide guidance to the consultants on issue troubleshooting and resolution, client interactions and scheduling conflicts
• Performance management including training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creation
• Identify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers’ experience; drive consultants to do the same
• Attend process improvement and organizational readiness meetings and facilitate knowledge transfer to the team
• Effectively communicate and report on integration initiatives and monthly dashboards
• Highest degree of responsiveness and service to the team and our customers
• Work closely across all teams to ensure all facets of the integration process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstacles
• Serve as an escalation point to Regional/Project Managers for integration issues
• Analyze customer surveys to identify quality improvements; reach out to customers when appropriate
• Collaborate with team, Regional Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projects
• Develop and lead staffing initiatives to meet SLA
• Develop and lead process improvement initiatives
• Develop and lead resource and revenue assessments
• Proven experience in leading and supervising activities for a software or software consulting organization
• Proven written and verbal communication skills
• Proven change agent
• Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines
• Flexibility and adaptability to meet changing priorities
• Creative problem-solving skills
• Strong organizational and time management skills
• Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability
• Positive, ‘can do’ attitude
• Drive key department-wide initiatives
• Provide coaching and mentoring to newer managers
• Act as the primary delegate/back-up for the Director, Integration Technical Consulting as needed
• Other duties as assigned

Qualifications

• At least 4 years managing launch, consulting, or project focused resources
• At least 6 years consulting experience, preferably in the Human Capital
Management Software or similar space
• UKG Pro integration experience

Preferred Qualifications:
• Prior experience with Human Capital Management Software

Education/Certification/License:
• College graduate BA/BS or equivalent experience

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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