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Senior Manager Payroll Services

General Information

Ref #:

20220028239

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Santa Ana - California - United States, Scottsdale - Arizona - United States

Description & Qualifications

Description

The role of the Sr Manager, Managed Services manages and coordinates activities and operations of the payroll department and staff. The Sr Manager, Managed Services establishes strong client relationships and leads department initiatives by partnering within UKG. This includes the management of internal company processes and policies, monitoring internal controls, oversight of the payroll functions and developing ongoing process improvement activities.

Qualifications

Duties and Responsibilities:
• Provide leadership escalation in the resolution of payroll and customer issues
• Drive department education and knowledge enhancement related to system functionality. Ensure members are familiar with all applicable system enhancement and legislative changes to ensure compliance with all requirements
• Lead meetings and initiatives with cross-functional departments to identify and implement process improvements and best practices
*Manage the timely handling and resolution of customer issues including handling customer escalations, perform and document root cause analysis. and implement remedial procedures to close gaps identified.
*Work closely with customer and internal resources to deliver excellent customer experience related to the entire payroll process.
• Plan, direct, and coordinate payroll operations to include development and maintenance of calendar of key activities, setting of goals and performance expectations for the department, and monitoring progress while continually evaluating activities to implement business process improvements
• Ensure processes exist to stay abreast of changes in applicable legal and regulatory requirements. Establish controls to ensure compliance with internal controls and governing federal and state laws. Assist team in researching complex payroll and tax issues as needed
• Conducts periodic client (monthly, quarterly business reviews) and team meetings to ensure problems are addressed and to ensure client satisfaction

Qualifications

• Bachelor’s Degree (B. A.) or equivalent, at least five years related experience at a management level, or equivalent combination of education and experience
• Strong leadership skills with the ability to lead a team of Payroll leaders
• Experience handling escalations to a successful outcome
*Industry related certifications is desirable; i.e. Certified Payroll Professional (CPP)

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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