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Senior Product Analyst

General Information

Ref #:

20220030442

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

San Francisco - California - United States, Weston - Florida - United States

Description & Qualifications

Description

Are you passionate about being a key driver to deliver a high quality experience to our end users? Are you a self-starter who knows how to be successful in an agile team environment? Apply today to join UKG’s Coaching & Performance Team.

The Coaching & Performance team is looking for a motivated Product Analyst to help bring the needs of our customers to our engineering team. The Product Analyst works directly with customers on engineering concerns, helping understand those concerns and navigating resolution with the engineering team. Coaching & Performance is a key product in the future of performance reviews in helping support holistic performance management through reviews and continuous feedback.


*Primary/Essential Duties and Key Responsibilities:*

* Become a product subject matter expert for the suite of products under Coaching & Performance
* Embody a customer focus with excellent communication skills and an eye for quality.
* Communicate directly with customers in regards to details or status of product issues.
* Conduct thorough triage and root cause analysis of customer issues.
* Promote a culture of identifying a permanent solution to customer issues rather than relying on short term fixes.
* Manage multiple customer issues and collaborate with product and engineering teams on the prioritization of issues and any time commitments.

Qualifications

*Required Qualifications:*

* Effective verbal and written communication skills.
* Ability to explain technical root cause to non-technical customers without disclosing specific engineering implementation details.
* Demonstrate advanced troubleshooting and problem solving skills.
* Ability to self-organize around multiple customer issues and timelines.
* Excellent cross-functional team work skills with customers, internal team members, and other internal groups across the organization.
* Experience working with external facing customers.
* Ability to manage realistic customer expectations around whether the issue will be fixed and when it will be fixed.

*Experience, Education, Certification, License, and Training:*

* Associates/Bachelors degree preferred or equivalent work experience.

*Preferred Qualifications:*

* Experience with Human Capital Management (HCM) solutions especially UKGPro or Coaching & Performance tools is a plus.
* Experience with SQL is a plus.

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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