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Senior Sales Operations Specialist

General Information

Ref #:

20220029306

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Lowell - Massachusetts - United States

Description & Qualifications

Description

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Sales Operations Specialist provides operational and strategic support to a team of Sales Executives. The Sales Operations Specialist is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

• Partner with Sales team to deliver high-quality customer-facing documentation in support of sales objectives
• Manage escalations and approvals
• Collaborate and build strong relationships with cross-functional teams including Finance, Legal, Order Management, Contracts, and Sales to ensure quote to cash compliance
• Comply with internal processes and policies, including auditing documents throughout the quote to order process to ensure high-quality output
• Update Salesforce throughout the sales cycle to ensure data integrity
• Execute credits and RMAs as needed
• Support peers to ensure equal distribution of workload
• Onboard new Sales Executives to work efficiently with Sales Operations
• Embrace evolving technology to support business needs
• Understand product offerings and processes to collaborate with Sales deal structuring
• Be available to support Month and Quarter End business.
• Learn, retain, and adapt to support an evolving Sales Operations role
• Identify and participate in process improvement initiatives

Qualifications

• 2+ years post-secondary education required or relevant work experience in a sales or customer service environment
• Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications is strongly preferred
• Excellent written and verbal communication skills
• Strong attention to detail
• Familiarity with sales cycles and environments.
• High self-motivation, responsibility, and flexibility to achieve results
• Organized and able to multi-task in a fast-paced and demanding environment
• Limited travel required

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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