Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

Description:
UKG Help Desk Services removes the burden of specialized application support allowing organizations to concentrate on what matters most.

The schedule for this position is Monday – Friday, 8AM – 5PM EST.

The Team Lead has the responsibility of overseeing the day-to-day activities, mentoring people, supporting processes and technology that will improve the operational performance of the team. Must have the ability to manage difficult customers and build strong working relationships both internally and externally.

This position will report to and operate under the direction of the Manager by performing the following duties:

• Ensuring that all processes are executed appropriately and in a timely manner
• Operating as a subject matter expert
• Continuously looking for improvements in operational processes
• Contributing to the coaching and mentoring the team
• Assisting in the management of workload and ensuring coverage in the event of unexpected absences
• Serving as the first point of escalations and acting as a technical resource for the team
• Attending and/or leading recurring service calls, business reviews and project de-briefs for assigned customers
• Performing other duties as assigned by manager
• Actively participating in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
• Team Lead’s dominant responsibilities are continued customer satisfaction and the tracking and support of the team on key deliverables.

Qualifications

Basic Qualifications:

• 3-5 years of experience supporting UKG products including SQL and advanced integration skills

Preferred Qualifications:
• Proficient using Microsoft 365; Teams, Excel, SharePoint, etc.
• Proficient with Salesforce and ServiceNow reporting
• Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, analytical skills, manage priorities
• Strong interpersonal skills

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.