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Senior Services Project Manager (Virtual)

General information


USA - USA - Remote


Customer Delivery/Implementation Services

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Description & Requirements


As a Senior Services Project Manager (PM) within the UKG Global Delivery Services team, the Project Manager is responsible for planning, managing, and successfully implementing new and phased-based projects for our customers. Project Managers will have strong experience managing multiple high-complexity projects simultaneously and are experienced in effectively communicating and negotiating resource, cost, and timeline information to our internal and external customers. The Project Manager works with the Global Delivery Services team exercising leadership and organizational management skills to ensure projects are delivered on time and on budget, meeting the customer’s stated and implied business needs.

Services and Distribution is one of the fastest growing lines of business within UKG. Our business spans Logistics, Aviation, Transportation, Financial Services, Staffing and Gaming. We provide services to a wide spectrum of customers which offers a chance to enhance your consulting skills across a variety of micro-verticals. Our focus is not only offering the best customer experience money can buy but also our employee’s engagement. Come join this exciting team and grow with us!

**This is a virtual based position**

• Identify, develop, and communicate project work plans, scope, timeline, and project resourcing requirements
• Manage and drive issues to closure
• Perform risk management to minimize and mitigate project risks
• Set and manage customer expectations of project deliverables then communicate, as needed, to meet changing situations
• Use appropriate change control to manage change in project scope, schedule and costs
• Prepare, coordinate, and lead meetings between customers and appropriate UKG Team members
• Manage projects using our methodology standards and recommend appropriate changes to improve speed and consistency of work delivery
• Enforce project standards to ensure deliverable quality
• Ensure that both customers and team members are meeting their project commitments in order to assure a successful customer implementation
• Ensure project documentation is complete, current, and archived appropriately
• Communicate project status, risks, and options to both internal and external stakeholders


• Seasoned Project Manager with 3+ years of experience managing projects with virtual team members in the HCM, HR/Payroll space space strongly preferred
• Demonstrated ability to manage multiple and complex projects concurrently
• Demonstrates strong leadership presence and consulting skills, partnering with customer's executives
• Excellent verbal and written communication skills
• Strong, effective decision-making and multi-tasking skills within stringent deadlines
• Knowledgeable of the human resources/payroll/benefits discipline
• Retail scheduling and leave administration experience is a plus
• Ability to deal with changing scope and resource situations.
• Strong organizational and time management skills
• Bachelor’s degree or equivalent experience
• PMP Certification preferred
• Travel up to 25%


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.