General Information
Ref #:
20230032640
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Maitland - Florida - United States, Santa Ana - California - United States, St. Louis - Missouri - United States, Weston - Florida - United States
Description & Qualifications
Description
The Sr. Solutions Support team member provides world class service and subject matter expertise to our internal and external customers. You play a key role in supporting our comprehensive UKG Pro products, providing in-depth analysis and timely resolutions/workarounds for client-escalated. The qualified candidate has knowledge of HRMS systems, strong customer service and knowledge transfer skills, and the ability to multi-task in a fast paced environment.**THIS IS A HYBRID ROLE - YOU MUST BE IN THE OFFICE 3 DAYS A WEEK**
Primary/Essential Duties and Key Responsibilities:
• Participate in Collaborative Support Model
• Ability to handle high complexity projects /service requests
• Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response
• Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers
• Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to internal support specialists
• Subject Matter Expert (SME) in collaboration with Organizational Readiness teams to ensure quality feature deliverables and release readiness, including feature testing, process improvement, communication, and participating as panelists in webcasts
• Create training in collaboration with the Learning team
• Mentor internal team members
• Special projects as needed
Qualifications
Required Qualifications:• Minimum of 1-2 years hands on experience with Payroll/Human Capital Management Software (UKGPro highly preferred)
• Fundamental Payroll Certification (FPC) - minimum
• Excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalate to Product Analyst
• Advanced mentoring skills
• Strong presentation skills
• Ability to present to large audiences
• Ability to create and facilitate internal trainings
• Team player: collaborative, seeks input, accepts and incorporates feedback from others, and freely offers assistance
• Experience in handling difficult or sensitive situations Strong verbal and written communication skills; being able to communicate effectively via printed material, on the telephone, and over electronic services
• Customer-focused, positive and professional attitude
Preferred Qualifications:
• Certified Payroll Professional (CPP) highly recommend/prefer
• Understanding of Salesforce
• Experience with the Expression builder is a plus
• Knowledge of Transact SQL (T-SQL) is a plus
Experience, Education, Certification, License and Training:
• Bachelor’s Degree or equivalent work experience. If degreed, Computer Science, Information Systems or Business preferred
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Colorado, New York, Washington, and California Pay Law
The pay range for this position in Colorado, New York, Washington and California is $52,700 to $75,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.