Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

UKG Success Care is our customer care program that focuses on building a strong foundation of knowledge and setting the customer up for success, early on in their journey.

The Senior Success Care Advisor plays a critical role in the onboarding of new customers. They deliver technical content in both 1:1 and group environments. With a focus on workflows and best practices, the Advisor helps build customer confidence and drives the adoption of the UKG product and it’s features. As a customer-facing role, the Advisor is someone who excels and is excited by helping customers get the most out of their products.

Duties and Responsibilities:
• Deliver live group presentations to customers cohorts on various topics, working to improve customer’s understanding of the product
• Utilize UKG product knowledge and technical capabilities to provide optimum solutions to customer’s unique needs in a direct 1:1 setting
• Research and answer “take-away” technical questions that arise during customer sessions
• Participate as a panelist during live group sessions, addressing customer questions
• Manage the status of SuccessCare engagements for your assigned accounts, ensuring the account team has visibility into the engagement
• Provide internal feedback on what and how we deliver, with the intent of continually improving our value to the customer
• Assist in creating content that could be consumed in various ways (live, recorded, demo, presentation, etc.)
• Communicate effectively to both technical and non-technical individuals at various levels, internally and externally
• Continue to learn and expand knowledge on UKG products

Qualifications

Basic Qualifications:
• Minimum of 3 years of experience in related industry, or within customer-experience organization
• Advanced knowledge and understanding of UKG Ready Product
• 2+ years of Salesforce experience
• 1+ years utilizing Zoom platform

Preferred Qualifications:
• 4-year college degree
• Prior experience in a customer-facing training role
• Prior experience in content creation
• Proven record with successful goals, in regard to retention and customer satisfaction
• Exceptional written and oral communication skills, with the ability to distill and explain complex technical concepts to non-technical customers
• Ability to work independently with direction
• Exceptional organizational, time-management and planning skills with a strong attention to detail needed
• Smartsheet experience and powerBI is a plus

San Francisco Bay Area Pay Law

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.