Description

Job Summary:

The Senior System Consultant (Post-Live), will be responsible for managing and supporting the configuration of a complex benefits system and supporting other technical system needs. This individual will be responsible for a variety of tasks that include working with customers on their Open Enrollment Renewals, completing Post-Live configuration and system update projects, and quality assurance. The Senior System Consultant will work closely with the UKG Pro Benefits Administration Support teams, Launch team, and Technical teams. The Senior System Consultant (Post-Live) is a trusted, knowledgeable resource on the team that will provide consultative and technical guidance for UKG Pro Benefits Administration customers. Their main responsibility will be to manage configuration and Renewal projects.



Duties and Responsibilities:

Work with customers and internal teams to gather configuration requirements for configuration projects.

Projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce.

Assist customers with Renewal projects that require specific configuration needs outside of the Guided Renewal Tool.

Update and coordinate the set up and testing of project configuration for Benefit Administration customers.

Communicate with customers and partners on outstanding technical requests.

Works independently to provide the best customer experience by thoroughly preventing escalations of customer needs.

Manage technical projects with critical deliverable deadlines and ensure success of the customer experience.

Other projects and tasks as assigned by Manager.

Qualifications

Basic Qualifications:

Health & Welfare 5+ years’ experience

Prior benefits configuration experience 3+ years

Prior Open Enrollment Consultation 2+ years

Minimum 3+ years of strong customer service experience

Experience with Microsoft Office Suite of software to include Outlook, Word, and Excel



Preferred Qualifications:

Understand cross-domain product and services integration and dependencies

Knowledge of PlanSource a plus

Prior Payroll experience desired UKG Pro experience preferred

Strong Project management experience and skills. Ability to drive results collaborating with different teams.

A bachelor’s degree in business, Human Resources or related field or at least five years related experience, or equivalent combination of education and experience, in an outsourcing organization.

CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

Prior Payroll experience desired UKG Pro experience preferred

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow in a dynamic environment

Excellent communication skills and follow-up skills are critical for success

Ability to appropriately set and manage expectations and resolve conflict

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

EEO Statement

Colorado, New York, Washington, and California Pay Law

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.