Senior Technical Product Operations Specialist

General Information

Ref #:

20230033037

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Alpharetta - Georgia - United States, Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Description & Qualifications

Description

UKG is looking for a Senior Technical Product Operations Specialist to join our team to enable cloud functions in EPIC (Engineering, Product, Innovation, and Cloud) value streams across our portfolio of solutions. The UKG Cloud team is a global team that leverages technology and right-sized processes to deliver world class solutions.

You will be part of a global Cloud team focused on helping mature the cloud platform, driving maturity across EPIC value streams, and delivering core capabilities to help scale the business. The focus of the Cloud organization is to enable the business to deliver value at a rapid pace by providing building blocks to ensure UKG has a consistent approach to delivery and security in a cloud environment.

The ideal candidate for the role of Product Reliability Operations Lead will demonstrate a true passion for fostering healthy and rewarding experiences for customers and employees alike and at all levels of the organization, including UKG technical leadership, strategic partners, and key internal stakeholders. This person will exercise excellent communication skills, conflict management, and navigate evolving team dynamics with a wide degree of latitude. The candidate will be highly analytical, creative, and innovative while showcasing a high degree of operational excellence. The balance of these strengths while representing the products and services we provide will be crucial to driving our team's mission in maturing these offerings and partnerships to deliver exceptional value.

Responsibilities:
1. Drive advancement of Cloud strategic and operational vision, standards, and supporting functions, offerings, and tools, in alignment within EPIC.
2. Establish, implement and monitor knowledge management processes for technical teams.
3. Build partnerships with highly matrixed cross-functional internal and external teams.
4. Understand Cloud and EPIC business priorities and identify technical initiatives and improvements that help deliver high value.
5. Deliver reliability improvements and process enhancements for key products and/or services while performing under minimal supervision to attain results.
6. Facilitate meetings to discuss initiatives and business/ strategy while delivering informative, well-organized executive level presentations.
7. Partner with EPIC Value Stream leaders to understand their needs from Cloud; leveraging practices such as Program Increment planning, backlog grooming, and Cloud dependencies and enablers.

Qualifications

Qualifications:

1. Must have experience with SAFE Framework.
2. Experience in an analytical role, working with data to identify trends and make
recommendations.
3. Excellent technical, business judgement, negotiating and influencing skills.
4. Experience as a Solutions Consultant, Technical Manager or Program Manager.
5. Experience in Enterprise SaaS (Software as a Service) offerings, particularly in
delivering resilient, scalable, and highly available solutions.
6. Familiarity with work management tools, such as: Jira, Confluence, ServiceNow,
or Aha!.

#LI-Post
#LI-Hybrid

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Apply