Senior WFM Solution Consultant

General Information

Ref #:

20230032423

Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time

Location:

United Kingdom - United Kingdom - Remote

Description & Qualifications

Description

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of PeopleDoc, Ultimate Software, and Kronos, uniting three award-winning, employee-centered cultures. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.

UKG (Ultimate Kronos Group) delivers HCM, payroll, HR service delivery, and workforce management solutions to drive better business outcomes, improve HR effectiveness, and create a more connected experience for everyone.
The company serves more than 50,000 customers across 165 countries.

The Role:
An opportunity to implement our newly reimagined workforce management solution in customer environments. Your client management and interpersonal skills will enable you to utilise defined implementation Methodology to meet milestones and completion dates, whilst working closely with other teams to complete upgrades, change orders or ad hoc engagements.

Full remote throughout the UK is suitable for this position

Responsibilities:
• Lead and actively participate in Client Configuration design, build, test and deployment activities
• Work closely with other resources on new client implementation, upgrade, and change order projects
• Proactively consult on best practice methodology, configuration design and build activities to ensure client success
• Solution presenting
• Drive all client system requirements and collaborate with client and resources for project related decisions
• Utilise technical ability to prioritise issues and respond appropriately to multiple critical situations
• Research application questions by setting up scenarios and testing the application
• Analyse customer configurations and resolve or work around set up issues
• Provide significant transfer of product knowledge to our customers

Qualifications

Qualifications:
• Bachelor’s degree or equivalent work experience
• Excellent customer service skills
• Experience working with client/server and/or Web Based technologies
• Excellent oral and written communication skills
• Experience working with integration or implementations of Cloud based systems
• Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols
• Workforce management software applications implementation experience
• Consulting / customer interface experience
• Broad knowledge of labour management, HR / Payroll, ERP, or similar domain product/systems is a strong plus
• Travel up to 50% may be required

#LI-REMOTE
#LI-LR1

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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