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Service Alliance Manager

General Information

Ref #:


Travel Amount Required:

Up to 50%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


The Services Partner Relationship Manager manages the services components of UKG partnership, including practice development, project an of performance with the assigned partner organizations.
• Provide support & guidance to Partner to build out their practice based on UKG growth model
• Responsible for building and maintaining the UKG Services relationship with the partner organization throughout the Partner lifecycle.
• Participate in development of annual business plans for assigned partner to ensure alignment with UKG strategic goals
• Establish and implement new strategic initiatives for partner, in collaboration with several cross functional teams
• Provide service inputs and guidance in the development of joint go to market plays with assigned partner
• Reinforce PS Partner Program and tailor for partner-specific needs to drive and ensure service delivery quality
• Manage quality around service delivery standards & performance
• Drive accountability of standard Key Performance Indicators (KPIs) and develop performance remediation plan as necessary
• Conduct Business Reviews on a regular cadence using KPIs to review state of the business
• Enforce certification of partner resource agreement and outcomes
• Contribute to the prioritization of remedial and mitigating actions for any misalignment of strategic goals
• Ensure ongoing alignment between Sales and Services strategy around partner engagement
• Identify areas for people development to ensure partner growth strategy and skillset meets the UKG strategy for growth
• Acts as conduit between Partner organization and UKG services team.

• 8 plus years of partner program work experience.
• Ability to understand and articulate performance management data and derive solutions Business intelligence tools, including complex financial, operational, and related reports
• Strong experience scheduling, preparing presentations and status reports.
• Strong leadership skills with the ability to work as part of a project team.
• Ability to perform multiple tasks ranging from account management to coaching team members.
• Cross-functional knowledge and interdependencies relative to programs and associated projects
• Demonstrated ability in managing multiple projects, checkpoints, and partner priorities simultaneously
• Ability to understand and articulate performance management data and derive solutions
• Experience working with Workforce Dimensions / HCM product(preferred)
• Cloud based Software delivery/implementation processes
• Project management experience (preferred)
• Will have clear subject matter expertise in delivering major projects and/or programs of similar complexity and size.
• Broad knowledge of HRMS, Payroll, Time & Labor management, or similar domain knowledge.
• Ability to focus on data detail with an understanding of how it impacts holistic strategies
• Understanding of newco product offerings
• Knowledge of project methodology to ensure alignment with UKG resource management staffing strategy


Capabilities & Skills
• Strong leadership, analytical and communication skills. 
• Excellent Relationship-building skills
• Influencing skills, including influencing change
• Translates business objectives into execution strategy and tactics
• Ability to drive projects to successful execution
• Strategic, analytical, and critical-thinking skills
• Identifies areas for improvement/opportunity and drives continuous program improvement
• Problem-solving skills
• Cross-functional collaboration skills
• Navigates adeptly through change, ambiguity, and competing priorities
• Strong drive for results
• Language (Either Spanish, French, German) preferred for Global Relationship Manager
• Bachelor's or advanced degree in Business, Business Administration, Technology, or related field
• Certifications in Program or Project Management (desired)

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.