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Service Operations Specialist I

General information


Noida - India - India


Customer Delivery/Implementation Services

Ref #:


Description & Requirements


Posting title: Project Operations Admin

Working within the Field Project Operations team, the Project Operations Admin performs project setup in our OpenAir PSA system. Supports the Project Operations Specialist and Project Managers with closing projects, creating and processing change orders, and performing QA.

Responsibilities include but are not limited to:
• Reviewing customer order documents – Order form, Statement of Work, Change Order, etc.
• Creating projects using our Order Assignment tool
• OpenAir project enrichments as required
• Performing quality assurance check for coworkers’ projects
• Assisting Project Operations Specialist with change orders and project closures
• Placing/Removing projects on/from Service Hold as needed

Secondary Responsibilities:
• Attend team calls and meetings as requested, be flexible to support different TZ when/where required, Primary working hours 11.30 AM - 8.30PM
• Work collaboratively with Sales Operations, Accounts Receivable and other Kronos internal partners


• 1-2 years post-secondary education required or relevant work experience
• 1-2 years working with customers in operations or customer service environment
• Minimum of 1-2 years of related experience, preferably in a professional services environment
• Excellent communication skills with an emphasis on account support to include strong grammar, spelling, and writing skills
• A demonstrated ability to work with people in all levels of the organization
• Must be organized and the ability to multi-task in a fast-paced and demanding environment
• Proficiency in Microsoft Office and an ability to learn other software applications as required of the position. This position also requires the ability to navigate and use web-based applications
• Availability for limited travel as requested
• Should demonstrate UKG Values

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.