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Services Architect - Canada (Virtual)

General information


Calgary - Alberta - Canada, Canada - Canada - Remote, Edmonton - Alberta - Canada, Kelowna - British Columbia - Canada, Mississauga, Ontario - Ontario - Canada, Toronto - Ontario - Canada, Vancouver, BC - British Columbia - Canada


Customer Delivery/Implementation Services

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Description & Requirements


The Services Architect will be the focal point for effective communication with the client/prospect for the development of a services solution. The Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities. **This is a virtual based position**

• Partner with the UKG Sales organization and all Services lines of business to pursue and close services opportunities
• Provide a single point of contact to Sales for services opportunities
• Develop an understanding of each target client’s business, operations, and industry trends
• Understand the client’s strategic business and technology goals and create the proposed service approach and solution
• Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s, RFP responses, etc.
• Maintain a pipeline and communicate it to Sales and Services Management.
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
• Grow services revenue by interacting with all levels of client management and proposing solutions that provide business benefit
• Participate in Business Assessments as required
• Track critical sales and pipeline data on opportunities using existing systems
• May also be required to prospect services opportunities in their assigned territory


• 8+ years in a professional services role, ideally 4+ years in application software implementation and/or services sales
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Previous experience with client presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc
• Develop good working relationships with staff in Services and Sales organizations
• Skilled in the art of consultative selling and negotiating techniques
• Develop presentation skills to effectively articulate the services value proposition as part of the overall business solution
• B.A. / B.S. degree, with a focus in business or Information technology preferred or equivalent experience
• Pacific/Mountain time preferred location or ability to support PST/MST


Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.