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Services Architect

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


USA - USA - Remote

Description & Qualifications


This role provides sales support regarding Global Delivery Services to Customers and GDS resources for Service Requests and Change orders.

Creates quotes for Service Requests and Change Orders at any point in customer life cycle after initial services have been sold. Gathers requirements and guides customer through services needed and quotes required services as applicable.

Qualified candidates will have excellent communication skills, with the ability to build rapport within the organization and with external stakeholders.

Primary/Essential Duties and Key Responsibilities:
• Perform analysis to create implementation quotes and proposals for prospective customers related to customer service requests and change orders.
• Maintain document repository capturing all conversations and documentation relative to any Customer/Internal interaction.
• Develop solid relationship with customers, partners and colleagues.
• Remain Current with product roadmap, collateral, tools and supporting materials


Required Qualifications:
• Functional and technical capability to understand customer requirements
• Basic HCM & WFM knowledge and skillset required
• A fundamental knowledge of HCM & WFM business processes; understands importance of accuracy and responsiveness.
• Detail-oriented with analytical and problem-solving skills;
• Self-motivated with the ability to work as part of a team as well as effectively manage own time to work independently as required; Excellent communication skills and sense of humor
• Ability to work with different departments inside and out of consulting services, and with external stakeholders at all levels;
• Positive attitude and professional appearance
• Must be sales minded
• Extremely customer-focused; positive, professional attitude.
• Proficiency in Excel, Word, MS Project and PowerPoint.
• Strong organizational and time management skills

Preferred Qualifications:
• Knowledge or experience with HCM or WFM
• Experience with Salesforce, CPQ, Big Machines

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado Pay Law

The pay range for this position in Colorado is $66,100 to 95,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at

This information is provided per the Colorado Equal Pay for Equal Work Act.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email