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Services Architect

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Australia - Australia - Remote, Brisbane - Queensland - Australia, Eastwood - New South Wales - Australia, Kew/Melbourne - Victoria - Australia, Macquarie Park - New South Wales - Australia, Sydney - New South Wales - Australia

Description & Qualifications


This position serves as the professional services architect during the pre-sales process. They are tasked with interpretation of the selling strategy with relation to services and creatively modelling an implementation plan that accurately reflects this strategy in collaboration with both customer and sales partners.

The remit of this role includes services delivered by the International, Global and Partner teams (where applicable) as well as Cloud Services, including Hosting and SaaS.

SPCs are responsible for consulting with clients to analyse and understand the client's business needs and create a services solution to meet those requirements. This role will maintain a thorough knowledge of Kronos services and practices and work with each service line to create, coordinate and present the proposed solution and pricing, which will sometimes mean Land and Expand opportunities.

This role will be responsible for driving revenue by evaluating, positioning and selling the optimal services components for the client, while acting as the single point of contact for sales and clients for services opportunities. This position reports to the International Manager of Services Business Development.

In this role, you will be responsible for:

• Develop a positive relationship with key client decision-makers or influencers who purchase professional services in target opportunities.
• Create and communicate a winning strategy and plan for each Services opportunity
• Drive the sales process to completion coordinating all Services resources and documentation such as timelines, proposals, Statements of Work, RFP responses, Sales Handovers etc.
• Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates/processes.
• Increase the overall Margin and value of strategic deals through presenting and positioning creative service solutions and leveraging the Kronos Services Portfolio.
• Liaise with the broader global team to support Multi-National opportunities and load balancing


To be successful in the role you will bring:
• Previous responsibility for Professional Services and Application Hosting / Cloud Services / Managed Services sales including client presentations, developing SOW’s, responding to RFP’s, estimating projects and negotiating contracts preferred
• Well versed in software implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc.
• Ability to simplify complex methodologies and plans to graphics and charts
• Experience negotiating service level agreements (SLA’s) for hosting and managed services
• Functional understanding of Human Capital Management software space.
• Develop good working relationships with staff in International Services and Sales organizations.
• Skilled in the art of consultative selling and negotiating techniques.
• Develop presentation skills to effectively articulate the services value proposition as part of the overall business solution.
• Able to work with minimal direction to aggressively pursue services opportunities.
• Organizes time effectively and determines the right resources needed to effectively perform job assignments.
• Experienced in closing services business that meets appropriate pricing and margin guidelines.
• Understands the impact and implications of political, cultural, social, economic, technological and competitive trends on Kronos and client organizations.


Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email