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Services Software Engineer(Support Technician)

General information

Location:

Noida - India - India

Function:

Customer/Technical Support

Ref #:

20210016532

Description & Requirements

Description

A technically skilled candidates with excellent interpersonal and problem-solving skills. Support Technicians troubleshoot minor technical issues, provide timely customer feedback, and support our suite of applications.

Job Duties:
• Provide appropriate and timely front line technical support to our valued Users.
• Troubleshoot and resolve issues with the Paragon Toolset, and any correlated hardware and network related software issues
• Correctly identify issues that require escalation
• Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase
• Prioritize cases, escalations, projects and tasks based on client and business needs
• Effectively manage all assigned Tasks and Projects
• Meet all support performance requirements including quality and efficiency of calls/emails answered
• Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department

Qualifications

• Prior experience in tech support, desktop support, or a similar role.
• Experience with Microsoft Applications and remote desktop applications
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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