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Site Reliability Engineer - Dimensions

General information


Lowell - Massachusetts - USA


Software & Product Development

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Description & Requirements


UKG is currently seeking a Site Reliability Engineer with a passion for customer-driven, collaborative, highly technical work to join a team focused on reliability and resiliency of UKG's flagship product, Workforce Dimensions. Our team's mission is to be a center of excellence For reliability engineering, providing best practices, tooling, and standard libraries to share with product teams to improve reliability versus cost. The candidate will have a software engineering background, exposure to cloud and application development technologies, be skilled in managing reliable large-scale production services, and display demonstrated ability to actively collaborate across a distributed organization focusing on enablement and problem-solving.

• Collaborate closely with engineering professionals within the organization to deliver reliable services
• Identify and eliminate operational toil by treating operational challenges as a software engineering problem and refusing manual work as a long-term solution to any issue
• Develop shared libraries and boilerplate services that provide observability and telemetry by default
• Actively participate in incident response, participating in on-call responsibilities
• Partner with engineering teams to collect and alert on the health of critical business functions and underlying technology to drive changes to improve it
• Analyze current technology utilized and engineering practices within the company and develop steps and processes to improve and expand upon them


• Bachelor's in computer science, software engineering or equivalent experience
• 5+ years of experience as a software engineer, cloud architect
• Strong experience with Java or equivalent experience with other modern languages welcome (Go, Python, etc)
• Experience running customer-facing cloud services at scale, preferably containerized services orchestrated with Kubernetes (GKE is preferred)
• Demonstrable fundamentals in 2 of the following: Computer Science, Cloud Architecture, Security, or Network Design fundamentals
• A strong belief that declarative environments defined and tested as code offer the best path to reliable services
• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing
• Prior experience partnering with product teams to influence software development appreciated

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.