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Software QA Manager

General information


Lowell - Massachusetts - USA


Software & Product Development

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Description & Requirements


We are seeking a Manager of Software Quality Assurance to join our Engineering team working on our next generation Cloud/SaaS solution. This role is responsible for the leadership of the quality assurance team, including automation and manual test engineers. Additional responsibilities include:

• Prioritizing team assignments and efforts
• Supporting and enhancing the QA methodologies to ensure delivery of predictable, high-quality product releases
• Helping to define quality practices and metrics which serve as strong predictors for the post-release customer experience
• Building up appropriate manual and automated test inventories to drive efficiency and productivity across the organization
• Timely identification and mitigation of technical and non-technical risks, helping the team remove impediments
• Collaborating with counterparts distributed across the US, Canada, and India to ensure proper integrations of products and services
• Communicating the status and key quality metrics to leadership teams, and help drive improvement as necessary
• Participating in development plan and performance reviews of direct reports
• Reinforcing company values and culture in day-to-day behaviors, management style, and expectations of employees


Bachelor’s degree in Computer Science or similar discipline required, Master’s degree preferred
• 10+ years of software quality assurance or software development experience
• Experience working in a fast-paced, Agile/Scrum engineering environment, delivering incremental software with high quality
• Strong knowledge in automated testing methods and technologies required, preferably with (Selenium, REST Assured, SoapUI)
• A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services
• Key skills include an ability to organize and motivate a team, analyze and resolve risks, execute a project plan and communicate status accurately
• Experience with standard test, defect, and automation management tools such as HP ALM, JIRA, and Jenkins.

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.