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Solution Consultant (SaaS)

General information

Location:

Asse-Zellik - Vlaams Brabant - Belgium

Function:

Customer Delivery/Implementation Services

Ref #:

20210022075

Description & Requirements

Description

An opportunity to implement our newly reimagined workforce management solution in customer environments. Your client management and interpersonal skills will enable you to utilise defined implementation Methodology to meet milestones and completion dates, whilst working closely with other teams to complete upgrades, change orders or ad hoc engagements.

Responsibilities:
• Lead Kronos consultant for client configuration design, build, test and deployment activities
• Work closely with Kronos implementation team on new client implementation, upgrade, and change order projects
• Proactively consult on best practice methodology, configuration design and build activities to ensure client success
• Solution presentation to the client
• Drive all client system requirements and collaborate with client and resources for project related decisions
• Utilise technical ability to prioritise issues and respond appropriately to multiple critical situations
• Research application questions by setting up scenarios and testing the application.
• Analyse customer configurations and resolve or work around set up issues
• Provide significant transfer of product knowledge to our customers

Qualifications

Qualifications:
• Bachelor’s degree or equivalent work experience
• Excellent customer service skills and oral and written communication skills
• Workforce management software applications implementation experience in one of the following verticals – Retail, Manufacturing, Service & Distribution
• Experience working with client/server and/or Web Based technologies, integration or implementations of Cloud based systems
• Excellent technical understanding of Operating Systems, networking technologies, software applications and communication protocols
• Consulting / customer interface experience
• Broad knowledge of labour management, HR / Payroll, ERP, or similar domain product/systems
• French speaker, fluent in English
• Bonus if: you know Kronos or other Workforce Management solutions
• Travel up to 50% may be required

#LI-REMOTE

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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