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Specialty Support Rep, Employee Pay Services

General information


Weston - Florida - USA



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Description & Requirements


The ideal candidate will have a good understanding of banking processes and how to provide exceptional customer service to new and existing customers. This position requires prior experience with payroll, accounting, and banking and demands strong organizational skills and attention to detail. The candidate must have a commitment to meeting deadlines and must be comfortable working under pressure.

Primary/Essential Duties and Key Responsibilities:
· Providing world class support and responding to all customer inquiries within service level agreements for our banking services and future Employee Pay offering.
· Facilitating stop payment and ACH Reversal requests with the bank on our customers’ behalf
· Meeting required internal and external deadlines based on banking regulations.
· Responsible for balancing, reconciling and reporting on funds, collections, and deposits.
· Monitoring, researching and resolving payroll exception items
· Resolving check verification calls from check cashing institutions
· Partner and provide support with various internal departments including PS Trust Operations, Print Services, Development, PS Launch Global Delivery and Customer Success.
· Assisting other internal departments with the setup and launch of new clients
· Assist with resolution of bank reconciliation items and exceptions.
· Assist with special projects as assigned.
· Assist with training other personnel on best practices
· Creating reports for external and internal customers.
· Provide input and recommendations for new processes and policies in order to improve efficiencies and the customer experience.
· Additional duties to be assigned


• A minimum of 1 year professional banking, payroll, or accounting experience.
• Bachelor’s degree in Accounting, Finance or a related discipline preferred.
• Exceptional computer skills
• Excellent analytical skill set with the ability to think outside the box to solve problems.
• An ability to work well under stress in a rapidly changing environment with changing job requirements
• Strong attention to detail and adherence to deadlines is critical.
• Demonstrates good judgment and team work
• Excellent organizational, communication, and interpersonal skills.
• Ability to multi-task and follows through on commitments

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.