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Specialty Support Representative - REMOTE! (French bilingual preferred)

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Canada - Canada - Remote, Montreal - Quebec - Canada

Description & Qualifications


The Specialty Support Representative II, Canada Payment Services will be responsible for prompt payment processing to UKG’s customers utilizing Canada Payment Services product offering. Reporting to the Manager, Specialty Product Support, this person is also responsible for providing world class support through UKG’s customers through first point of contact problem resolution.

Duties and Responsibilities:
• Process payroll tax data and respond to customer phone calls, e-mails, and Salesforce cases within prescribed service level agreements
• Reconcile tax data to ensure accurate remittances.
• Collaborate with cross functional partners including but not limited to Trust/Treasury Operations, Implementation partners, Customer Success, Privacy Risk & Compliance, and Product Development.
• Monitor new customers through the implementation process by ensuring that requirements are met, and set-up is accurate and in compliance


• Minimum of 2 years work experience in a services operations or customer facing role
• Strong organizational skills with demonstrated attention to detail and ability to prioritize.
• Ability to effectively communicate (verbal and written) and build relationships with colleagues and cross-functional partners.
• Passion for driving customer success.

Preferred Qualifications:
• Bachelor's Degree in Business or Accounting or a related discipline
• Professional banking, payroll, tax, or accounting experience
• Bilingual in French preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.