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Specialty Support Representative

General Information

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Travel Amount Required:


Job Type:

Regular-Full Time


Santa Ana - California - United States

Description & Qualifications


UKG Pro is seeking a customer-focused ACA Representative to assist our Affordable Care Act (ACA) Services team. In this position, you will provide support to our UKG Employer ACA Services customers. The ideal candidate will have a strong multi-tasking skills and a deep understanding of how to provide exceptional quality service and effective communications with our customers. We are looking for someone to simplify our customers work lives in this time of unfamiliar compliance regulations and reporting requirements.

Primary/Essential Duties and Key Responsibilities:
● Provide support for UKG ACA Employer Services customers
● Responsible for timely electronic filing for Year End ACA Filing on behalf of our customers
● Maintain the internal support methodology and best practices
● Work directly with internal support teams to ensure customer satisfaction


Required Qualifications:
● Excellent customer service skills
● Ability to effectively present information and respond to questions both oral and written
● Proficient using the Microsoft Office Suite; specifically, Outlook, Excel, and Word
● Ability to work independently as well as in a team environment
● Commitment to excellence and high standards
● Associate degree or equivalent, two to three years related experience, or equivalent combination of education and experience

Preferred Qualifications:
● Experience with UKG preferred
● One to two years’ experience in Benefits or HR industry preferred
● Working knowledge of HR and/or Benefits laws and regulations preferred
● Experience with Affordable Care Act regulations preferred

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $39600 to $52000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email