Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

Description

Responds to customer product inquiries for specific products via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and specialized technical product knowledge and expertise are critical to responding to daily customer centric activities. Troubleshoots problems with malfunctioning software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.
Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.

Apply strong problem-solving, troubleshooting and data management skills

Set and reset expectations clearly and be an excellent communicator both verbally and in writing.

Qualifications

Basic Qualifications:

Bachelor’s degree or equivalent experience required
Experience in the HCM or benefits sector
1- 3 years in a customer support or implementation role
Knowledge of COBRA and Benefits Administration

Preferred Qualifications:
Exceptional communication and follow up skills with a strong attention to detail
Must be proficient with, and adopter of new technologies
Takes ownership and proactively addresses challenges and opportunities
Creative team player
Ability to work both independently and collaboratively in a fast-paced environment
Track record as an enthusiastic team player with proven ability to prioritize and multi-task

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.