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Specialty Support Representative

General Information

Ref #:


Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time


Branchburg - New Jersey - United States, Indianapolis - Indiana - United States, Lowell - Massachusetts - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

Description & Qualifications


The Specialty Support Representative (Cobra) responds to customer product inquiries for specific products via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and specialized technical product knowledge and expertise are critical to responding to daily customer centric activities. Troubleshoots problems with malfunctioning software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
Apply strong problem-solving, troubleshooting and data management skills. Set and reset expectations clearly and be an excellent communicator both verbally and in writing.

**Employee will be required to work 3 days per week on site at Lowell Massachusetts, Weston Florida or Branchburg New Jersey office.

Duties and Responsibilities:
• Manage all backlog to service level, ensuring responses to customers in a timely fashion with relevant updates and providing world class customer service.
• Manages a backlog of customers while completing their assigned daily tasks
• Apply strong problem-solving, troubleshooting and data management skills
• Set and reset expectations clearly and be an excellent communicator both verbally and in writing.


Basic Qualifications:
- Bachelor’s degree or equivalent experience required
- Experience in the HCM or benefits sector
- 1- 3 years in a customer support or implementation role
- Knowledge of COBRA and Benefits Administration

Preferred Qualifications:
- Exceptional communication and follow up skills with a strong attention to detail
- Must be proficient with, and adopter of new technologies
- Takes ownership and proactively addresses challenges and opportunities
- Creative team player
- Ability to work both independently and collaboratively in a fast-paced environment
- Track record as an enthusiastic team player with proven ability to prioritize and multi-task

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email