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Sr Business Analyst

General information


USA - USA - Remote


Software & Product Development

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Description & Requirements


The Business Analyst works with our external and internal customers to define, analyze, and document custom application solutions for new and existing customers. Projects require specific product knowledge, requirements interpretation and definition, and analytical design. Business Analysts are occasionally called upon to act as a Quality Analysts to assist with testing custom applications when needed.
Business Analysts must manage multiple projects simultaneously.
Primary/Essential Duties and Key Responsibilities:

Write and execute increasingly complex JQL queries
Pilot new tools and technologies
Provide guidance on required environment configuration
Independently analyze large/complex projects
Manage impediments to prevent escalations; alert managers for unavoidable escalations
Provide project-specific analysis guidance to other team members
Elicit information about business processes, use cases, and necessary data models to identify solutions that are efficient and provide customer value
Interpret user requirements based on a given business need
Facilitate requirements gathering and analysis sessions
Negotiate requirement priorities across project stakeholders
Develop “trusted adviser” relationships with clients to instill trust
Create clear and concise documentation that serves the needs of both the client and UKGPro and UKG
Ensure customer understanding of requirements at various organizational levels
Collaborate with multiple internal resources to design solution and ensure project team understanding
Implement change-control, ensure scope is maintained, and escalate major scope changes as warranted
Provide regular project status updates to client and project management
Manage multiple simultaneous projects to meet client delivery dates
Provide input on customs development methodology and process improvements
When needed, test completed project against specification prior to project being delivered to client and facilitate user acceptance testing


Bachelor’s degree or equivalent experience
Advanced knowledge of business processes
Proficient in Microsoft Office products
Human Resources/Payroll experience is required
Knowledge of database concepts and Relational Database Systems
Excellent written and oral communication
Knowledge of business process, analysis, and specification writing
Strong analytical and problem-solving ability
Strong attention to detail
Ability to manage expectations of self and others
Ability to work alone or in a team environment
Prior consulting experience
Strong change control, task management and time management skills

Preferred Qualifications:
Agile/Kanban experience
Advanced knowledge of a single Ultimate Software domain; basic knowledge in additional domains; understanding of cross-product/module impacts; known SME in area of specialization
Experience with applicable UltiPro Software

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) 250 9800.