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Sr Cloud Operations Specialist

General information

Location:

Noida - India - India

Function:

Customer Delivery/Implementation Services

Ref #:

20210022040

Description & Requirements

Description

"Uses professional concepts; applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Incumbents are gaining exposure to some of the complex tasks within the job function, but have mastered most of the basic job duties. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contact. Incumbents are still occasionally directed in several aspects of their work. However more straightforward tasks are accomplished without assistance. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. General proficiency with tools, systems, and procedures required to accomplish the job. May need to consult with more senior staff members on some technical issues

• Review/assess technical situation and establish case priority/severity in accordance with the service level agreement.
• Expected to analyze & troubleshoot customer application issues and system generated alerts from technical support standpoint
• Installs, tests, documents, and troubleshoots assigned Kronos's Product installations / deployments which includes service pack upgrades, application patch Installation etc.
• Coordinate and work along with DBA team for performing database refreshes of Non-Prod environments with production copy, whenever requested by customer.
• Perform adhoc application and server level restarts whenever requested by customers
• Analyzing and collecting log files, heap/thread dumps, etc. to identify root cause for permanent fix of application issues
• Ensure application availability, handle critical outage bridges & provide application level resolutions and escalate application related issues to product specialists
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations, as well as internally
• Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
• Follow Incident, Problem and Change management practices as per ITIL standards
• Ready to work in 24X7 Model to provide required Support"
"• Understanding of operating systems, middleware technologies, and software applications
• Knowledge of SQL relational database management systems and SQL scripting.
• Candidate should also have knowledge on some of the following areas: Database, knowledge of JBOSS application platform, authentication methodologies, application performance troubleshooting, load balancing and general system administration.
• Good to have knowledge experience in supporting/implementing Kronos Workforce Central application
• SSL, LDAP, AD, SSO Knowledge
• Experience of monitoring tools like AppManager/Dynatrace / Splunk/ Netcool / AppDynamics is an added advantage.
• Experience in ticketing tools like ServiceNow/ SalesForce is added advantages.
• Knowledge of ITIL concepts
• Strong commitment to customer service and performance
• Sound analytical and organizational skills
• Excellent oral/written communication skills "

Qualifications

BE/BTech/MCA degree in Computer Science or related discipline or equivalent experience and a minimum of 3 years to 6 years of related work experience

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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