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Sr. Collections Analyst

General Information

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Travel Amount Required:


Job Type:

Regular-Full Time


Lowell - Massachusetts - United States

Description & Qualifications


• Communicating with clients and internal parties regarding invoices, payments and agreement terms, providing exemplary Customer Service to clients via e-mail & phone calls.
• Manage and maintain assigned accounts with updates on contacts, addresses, PO information, alerts and communications and send notification to the other departments and entering appropriate notes in the accounting system for individual invoice status.
• Recommend professional service holds, halt global support when needed, communicate status of accounts and pending high dollar receivables. Initiate conference calls on problem accounts.
• Send statements and payment reminders and collect payments on Receivables due.
• Recommend accounts to third party collections agency
• Submit refund requests as needed / Misc. adjust credits


• Strong organizational skills and attention to detail required
• Ability to manage priorities and meet deadlines in a dynamic environment
• Ability to research billing issues and communicate relevant conclusions, both verbally and in written format
• Proficient in Excel

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email