General Information
Ref #:
20230032465
Travel Amount Required:
None
Job Type:
Regular-Full Time
Location:
Noida - India - India
Description & Qualifications
Description
Job DescriptionOverview
UKG is seeking an outgoing, customer-focused individual to join Global Technology & Testing Services (GTTS) as a Technology Consultant. The Technology Consultant is the Strategic Technical Advisor (STA) for Global Delivery Services whose primary role is to guide UKG customers as they implement the various SaaS solutions offered by this world class leader in the Workforce Management space. The TC works with functional, technical, and business subject matter experts during the implementation, guiding and advising in all technical matters. As the STA on the project, the TC keeps a keen eye on the product road map and the ever-changing technical commercial landscape. The role of the TC requires exceptional consulting and communication skills and a wide breadth of knowledge on the technical areas relevant to the modern enterprise. The TC is always learning, acquiring new functional product knowledge and expertise, and is driven to help UKG customers realize the ROI that motivated them to choose the UKG solution.
Responsibilities
As a Technology Consultant at UKG you will be assigned to multiple implementation projects which you will provide support to in several areas such as: timekeeping terminal connectivity and migration, single-sign-on (SSO) implementation and troubleshooting, Mobile application features such as location services and Geofencing, performance testing, and development of automated business process workflows. You will be the go-to consultant on the project team whenever difficult problems are encountered, and you will be expected to use your problem-solving abilities as you work through issues with Global Support engineers, product Subject Matter Experts, and other cross-functional teams.
Lead technical workshops and working sessions for customers.
Assist customers and project team members with system issues during solution implementation.
Work with UKG cross functional teams to resolve technical problems that originate from a variety of sources such as local infrastructure, software configuration, connectivity and others.
Advise and consult on the various aspects of the implementation and use of a SaaS-based WFM system, such as:
Single Sign-on and related authentication topics
Mobile Device Management and location technology
Timekeeping Terminals (clocks) – connectivity, configuration, and management
Customer infrastructure and end-user devices
Performance and end-user experience testing
Qualifications
QualificationsThe ideal candidate will have the following credentials, abilities, characteristics, and skills:
Undergraduate degree: preferably in Computer Science, Information Systems/Technology, Engineering, Mathematics, or related technology field.
Three years or more professional consulting experience or other customer-facing role supporting or implementing enterprise software.
Experience with Workforce Management applications a strong plus.
Engaging: willing to freely share feedback, thoughts, comments, and able to collaborate well with others and provide value in a team setting.
Motivated to be a Subject Matter Expert in multiple technical and functional areas.
A strong interest in technical consulting and a strong desire to help customers and colleagues with technical problems.
Aptitude, ability to learn new technology and application functionality.
Communication skills: able to clearly articulate ideas and thoughts verbally and through a variety of different mediums; responsive to customers and colleagues.
Strong problem-solving skills: ability to break down complex problems and develop solutions.
Strong organization and time-management skills: ability to work with multiple stakeholders and deliver on commitments; ability to balance competing priorities.
Proactive: eager to initiate conversations and take action versus waiting to be asked or told.
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.