Description

The Senior Business Process Analyst will be part of the Strategic Business Process Consulting team within the Digital organization focused on supporting and optimizing our end-to-end business processes. The Senior Business Process Analyst will be meeting with different business stakeholders to identify and discuss key business areas and processes that require improvement. The ideal candidate will have experience with process mapping and modeling as well as process reengineering in areas including, but not limited to Lead to Opportunity, Quote to Cash, Professional Services and Customer Support. Subsequent duties include documenting existing processes (flows and narratives), analyzing existing processes, interviewing, conducting process walks, gathering data, and creating new business processes in line with business stakeholders’ expectations. To ensure success as a Senior Business Process Analyst, you should have detailed knowledge of business workflows, excellent communication skills, and a highly adaptable approach along with an aptitude for end-to-end process definition. You are able to identify and develop process strategies that meet and exceed business stakeholder expectations.

• Proactively identify process adherence issues and corresponding training opportunities for the broader user community.
• Proactively identify opportunities for process efficiencies via system enhancements.
• Partner with business units and IT Business System Analysts to ensure system enhancements requirements are clear, documented and signed off.
• Collaborate with business units to ensure appropriate test plans are in place for each documented business process
• Demonstrated expertise with business process management; experience with Oracle EBS or other large ERP solutions; experience with Salesforce.com or other large CRM solutions

Qualifications

Basic Qualifications:
• 3+ years of experience as a business facing analyst
• 2+ years with expertise in business process modelling (BPMN preferred); expertise in business process modeling tools (Visio, iGrafx )
• Proficient in documenting business requirements; experience with User Acceptance Testing

Preferred Qualifications:
• Strong verbal and written communication skills
• Experience with Change Management activities; Lean/Six Sigma Certification

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

EEO Statement

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.