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Sr Service & Support Team Specialist- Santa Ana, CA

General Information

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Travel Amount Required:


Job Type:

Regular-Full Time


Santa Ana - California - United States

Description & Qualifications


The Senior Service & Support Team Specialist has the responsibility of managing the day-to-day activities. Mentoring people, support processes and technology that will improve the operational performance of the team. Must have the ability to manage difficult customers and build strong working relationships both internally and externally.

Duties and Responsibilities:
This position will operate under the direction of the Manager
Ensure that all processes are executed appropriately and in a timely manner
Operates as the subject matter expert
Continuously looking for improvements in operational processes
Contributes to coaching and mentoring the team
Assist in managing the workload and ensuring coverage in the event of unexpected absences
Serves as the first point of escalations and acts as a technical resource for the team.
Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers
Performs other duties as assigned by manager
Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
Team Lead’s dominant responsibilities are project management, tracking and supporting the team on key deliverables.


Required Qualifications:
Knowledge of US and Canadian payrolls required, CPP, FPC preferred
6 or more years UKGPro experience, including SQL and advanced BI skills
Proficient using the Microsoft Office Suite software, Outlook, Word and Excel
Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
Excellent written and oral communication skills
Strong organizational, problem-solving, analytical skills, manage priorities
Strong interpersonal skills

Preferred Qualifications:
Associate degree or equivalent, six years or more of related experience, or equivalent combination of education and experience
FPC/CPP Certification

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $52,700 to $75,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email