General Information
Ref #:
Travel Amount Required:
Job Type:
Location:
Description & Qualifications
Description
The Senior Service & Support Team Specialist has the responsibility of managing the day-to-day activities. Mentoring people, support processes and technology that will improve the operational performance of the team. Must have the ability to manage difficult customers and build strong working relationships both internally and externally.Duties and Responsibilities:
This position will operate under the direction of the Manager
Ensure that all processes are executed appropriately and in a timely manner
Operates as the subject matter expert
Continuously looking for improvements in operational processes
Contributes to coaching and mentoring the team
Assist in managing the workload and ensuring coverage in the event of unexpected absences
Serves as the first point of escalations and acts as a technical resource for the team.
Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers
Performs other duties as assigned by manager
Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
Team Lead’s dominant responsibilities are project management, tracking and supporting the team on key deliverables.
Qualifications
Required Qualifications:Knowledge of US and Canadian payrolls required, CPP, FPC preferred
6 or more years UKGPro experience, including SQL and advanced BI skills
Proficient using the Microsoft Office Suite software, Outlook, Word and Excel
Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
Excellent written and oral communication skills
Strong organizational, problem-solving, analytical skills, manage priorities
Strong interpersonal skills
Preferred Qualifications:
Associate degree or equivalent, six years or more of related experience, or equivalent combination of education and experience
FPC/CPP Certification
Company Overview
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Colorado, New York, Washington, and California Pay Law
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.