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Sr. Solution Consultant - Retail/Hospitality/Food Service

General information

Location:

USA - USA - Remote

Function:

Customer Delivery/Implementation Services

Ref #:

20220023075

Description & Requirements

Description

The Professional Services Solution Consultants are the key resource entrusted with understanding our customer’s core business drivers and requirements, and then envisioning and delivering solutions that meet those needs. Solution Consultants will promote best-of-breed solutions for retail work practices, as well as define and communicate technical solutions for the retail customers we implement. Retail is one of our largest verticals boasting a vast array of customers both nationally and internationally. These clients range from department stores, specialty retailers, grocers, hotels, dining, and gaming organizations. We are in search of a team player and leader with experience in one or more of these spaces who has a passion for building relationships and delivering outstanding customer service. **This is a virtual / remote based position**
• Successfully implementing UKG products for customers following our prescribed Paragon Methodology
• Preparation of detailed analysis of business processes, including client interviews, current flow validation, and development of automated flow charts detailing process steps, hand offs and decision points
• Providing strategic expertise and consulting across the UKG Solution with a focus that will help support our customers, answering complex questions on function and usage of product
• Serving as a strategic advisor between UKG and our customer, conveying customer feedback to product development staff
• Providing consultative and well documented designs to the internal UKG Team working on projects, mentorship and in-house education
• Maintaining a high level of enterprise competence, coordinating development and assignments as well as identifying, capturing and sharing expertise
• Providing both pre-sales and service support where domain or product expertise does not exist within the organization

Qualifications

• Bachelor's Degree or equivalent work experience preferred
• 5+ years of relevant experience
• Solid interpersonal skills to interface with co-workers and customers
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identify engagement follow-on opportunities, and have strong desire to excel
• Broad knowledge of labor management, HCM, scheduling, leave management, or similar domain product/systems strongly preferred
• Consulting / customer interface experience in a retail environment strongly preferred
• Software applications implementation experience preferred
• Excellent verbal and written communication skills.
• Flexibility to travel as needed up to 50% as needed

**Our business area is expanding. We have many opportunities and will consider all levels of experience**

#LI-REMOTE
#LI-SD1

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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