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Sr Solution Consultant

General Information

Ref #:

20220028591

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

As an Extended Services Sr Solution Consultant for UKG, you will provide World Class post-live Customer Service. This will include strategic expertise and advice along with advanced level specific product knowledge related to solution optimization. The following is a list of responsibilities that you will have on your various assignments. Some or all may be needed on any customer engagement you are assigned to.

Essential Duties and Responsibilities:
• Focus on identifying product and customer knowledge/training gaps and opportunities for optimization by conducting interactive sessions
• Guide Extended Services customers through leveraging their various delivered UKG Pro solutions, features & functionality to gain efficiencies in processes and system configuration.
• Provide customers with in-depth knowledge transfer of the Pro solution(s) end to end
• Document additional opportunities for customers based on knowledge obtained from each assessment
• Considered a regular contributor to team knowledge to peers surrounding our solution(s) and/or industry verticals
• Manage your individual customer book of business and customer expectations
• Analyze, track progress and maintain assigned customers
• Monitor customer health and case trend analysis
• Provide accurate and timely information. Document engagements and progress regarding optimization status and engagement hours into Salesforce/PSA
• Advanced analytics and reporting for internal innovation development opportunities
• May mentor others
• Regular contributor to or may lead team initiatives as designated by leadership
• Regular contributor to documentation and promotes delivery methodology
• General understanding of business operations and team goals
• May participate in customer webcasts or internal trainings with other parts of the organization
• Follows team norms around administrative tasks & procedures about KPI’s, engagement prep, meetings, time entry, out of office practices, team goals (MBO), time management and customer satisfaction and retention
• Follows use of professional brand with documentation (artifacts, communications and deliverables), meeting etiquette, following delivery methodology and business model
• KPIs: CSAT, retention, case studies, references

Qualifications

Preferred Qualifications/Skills:
• In depth knowledge of the UKG Pro core solution features, functionality and navigation
• General exposure/entry to mid-level expertise on ancillary Pro solutions for Talent Acquisition, Talent Management, HR Service Delivery, Time, Reporting
• Proven experience with consulting and delivering recommendations and best practices to a customer with a high level of confidence.
• Corresponding work experience or training to possess subject matter expertise for a particular product, solution or vertical and change management
• Understanding all internal resources supporting our customer’s needs
• Establish and maintain relationships with our Support, Relationship and Sales organizations
• Ability to self-manage workload, track progress and maintain an assigned project through completion.
• Design follow-up written deliverables / documents for each segment of consulting engagement
• High level of organization, verbal, video and written communication skills.
• Provide accurate and timely information regarding time entry and status into Salesforce/PSA
• Understanding the financial components of the business

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 


View The EEO is the Law poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Colorado Pay Law

If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  Please send an email to UKGcareers@ukg.com 

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com or please call 1 (978) 250 9800.

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