General Information
Ref #:
20230035529
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
USA - USA - Remote
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
Primary/Essential Duties and Key Responsibilities:Assist customers and project managers with various Pro and Dimensions integration consulting projects ranging from medium to very high complexity
Manage internal and external customer expectations proactively
Provide product and subject matter expertise to customers and to team members
Serve as subject matter expert in multiple areas, and provide mentoring to team members in those project types
Proactively communicate, in both electronic and spoken forms, with customers regarding the progress and deliverables about the projects you lead
Ability to start, analyze, track progress, and maintain an assigned project through the completion
Focus on identifying product and customer knowledge gaps
Design and deliver written training recommendations or document additional growth opportunities for our customers based on knowledge obtained from the current project
Document project work and progress in Salesforce
Create and maintain a Statement of Work and/or Scope Document and Project Plan for work engagements
Write specifications as required and submit to the technical implementation team in a timely manner
Provide accurate and timely information regarding project status and project hours into Salesforce/PSA
Produce and/or deliver training in needed areas of the UKGPro solution
Assist with data mapping from source system(s) to UKPro for Dimensions Launches
Provide input on methodology and process improvements on team calls
Ability to work flexible hours based on customer preference and demand
Qualifications
Preferred Qualifications:3-5 years of experience working with UKGPro in the Activation or Post Live phase
Completed multiple and complex activations at all phases
Excellent product knowledge of UKGPro and working knowledge of additional UltiPro systems/modules
Excellent coaching and feedback skills
Experience as a mentor or leader in a specific subject area
Excellent communication, presentation and negotiation skills
Excellent problem-solving, decision-making, and relationship building skills
Extremely customer-focused; positive, professional attitude
Foresees potential problems and takes corrective action to ensure the achievement of goals
Clear and concise in communicating information
Actively listens to customer requests
Provides clear direction to the customer and determines if change in approach is needed
Results driven orientation
SQL knowledge is preferred
Dimensions Knowledge is a plus
Pay Transparency for Colorado, New York, Washington and California
The pay range for this position in Colorado, New York, Washington and California is $66,800 to $95,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $76,820 to $110,343 per year.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.